Re: Support ??

This WebDNA talk-list message is from

1997


It keeps the original formatting.
numero = 11749
interpreted = N
texte = >The press release says StarNine will provide support. Grant, does that >mean you'll be leaving SD ? > >What will happen to this list ? How will enhancement requests or bug >reports be handled ?StarNine's excellent support staff will provide their usual support as for all their other products. I will no longer receive direct support questions, but of course I will help StarNine whenever they get a stumper. This allows PCS to move forward with all the cool new enhancements to the product line that we will now have more time for.Please, please, don't send support questions to me directly -- those of you who do may have noticed that I just forward them to the list, or to support. I will do the same now, but will forward them to StarNine support. I love to help you guys, but I get 200 emails a day and I need to spend time coding your next favorite product. StarNine has a much larger staff dedicated to support, and that's one of the many reasons we inked this deal with them.This list will be moved under StarNine's control, and will retain the same charter and activity as always...there's no reason to mess up a good thing. This list is probably one of the many reasons StarNine chose our product -- we have great customers who help newer customers along, and who aren't afraid to tell the world when they find really great products.Grant Hulbert, V.P. Engineering | ===== Tools for WebWarriors ===== Pacific Coast Software | WebCatalog Pro, WebCommerce Solution 11770 Bernardo Plaza Court | SiteEdit Pro, SiteCheck, PhotoMaster San Diego, CA 92128 | SiteGuard 619/675-1106 Fax: 619/675-0372 | http://www.smithmicro.com Associated Messages, from the most recent to the oldest:

    
  1. Re: Support ?? (Grant Hulbert 1997)
  2. Re: Support ?? (Grant Hulbert 1997)
  3. Support ?? (Mick Matousek 1997)
>The press release says StarNine will provide support. Grant, does that >mean you'll be leaving SD ? > >What will happen to this list ? How will enhancement requests or bug >reports be handled ?StarNine's excellent support staff will provide their usual support as for all their other products. I will no longer receive direct support questions, but of course I will help StarNine whenever they get a stumper. This allows PCS to move forward with all the cool new enhancements to the product line that we will now have more time for.Please, please, don't send support questions to me directly -- those of you who do may have noticed that I just forward them to the list, or to support. I will do the same now, but will forward them to StarNine support. I love to help you guys, but I get 200 emails a day and I need to spend time coding your next favorite product. StarNine has a much larger staff dedicated to support, and that's one of the many reasons we inked this deal with them.This list will be moved under StarNine's control, and will retain the same charter and activity as always...there's no reason to mess up a good thing. This list is probably one of the many reasons StarNine chose our product -- we have great customers who help newer customers along, and who aren't afraid to tell the world when they find really great products.Grant Hulbert, V.P. Engineering | ===== Tools for WebWarriors ===== Pacific Coast Software | WebCatalog Pro, WebCommerce Solution 11770 Bernardo Plaza Court | SiteEdit Pro, SiteCheck, PhotoMaster San Diego, CA 92128 | SiteGuard 619/675-1106 Fax: 619/675-0372 | http://www.smithmicro.com Grant Hulbert

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