Re: WebMerch/Emailer Error

This WebDNA talk-list message is from

1998


It keeps the original formatting.
numero = 16350
interpreted = N
texte = >Does anyone know what this WebMerchant error message means? > >02/28/98 00:43:29 Error. Problem with script: Emailer got an error: An >error of type -603 has occurred. >02/28/98 00:43:29 Error. Unable to start email. Change the email >application name in the preferences and restart. > >I checked my WebMerch prefs and Emailer is there and spelled correctly. > >When an order is received, WebMerchant processes it ok but can't tell >Emailer to send the message. When WebMerchant starts up, it tries to start Emailer, just in case it's not already running. But if it cannot find Emailer because it's in a different relative location than it expects to find it, then it will probably give you the second error you're seeing above.I don't know what the -603 error is, but the other error seems to indicate that WebMerchant cannot find the Emailer application, so it cannot try to start it.If Emailer is already running when you start WebMerchant, you may be able to ignore the second error, because as long as Emailer is running it will send the messages WebMerchant creates -- provided WebMerchant is actually placing those messages into the folder where Emailer looks for its outgoing mail.On the other hand, if WebMerchant doesn't know where Emailer's outgoing mail folder is located, the messages will never be sent.Do you have WebMerchant installed in the proper location? If you don't have it located in the default location, you probably have to change several of the default settings in the preferences of both WebMerchant and WebCatalog ...Sincerely, Ken Grome 808-737-6499 WebDNA Solutions mailto:ken@webdna.net http://www.webdna.net Associated Messages, from the most recent to the oldest:

    
  1. Re: WebMerch/Emailer Error (Kenneth Grome 1998)
  2. WebMerch/Emailer Error (Kevin Mueller 1998)
>Does anyone know what this WebMerchant error message means? > >02/28/98 00:43:29 Error. Problem with script: Emailer got an error: An >error of type -603 has occurred. >02/28/98 00:43:29 Error. Unable to start email. Change the email >application name in the preferences and restart. > >I checked my WebMerch prefs and Emailer is there and spelled correctly. > >When an order is received, WebMerchant processes it ok but can't tell >Emailer to send the message. When WebMerchant starts up, it tries to start Emailer, just in case it's not already running. But if it cannot find Emailer because it's in a different relative location than it expects to find it, then it will probably give you the second error you're seeing above.I don't know what the -603 error is, but the other error seems to indicate that WebMerchant cannot find the Emailer application, so it cannot try to start it.If Emailer is already running when you start WebMerchant, you may be able to ignore the second error, because as long as Emailer is running it will send the messages WebMerchant creates -- provided WebMerchant is actually placing those messages into the folder where Emailer looks for its outgoing mail.On the other hand, if WebMerchant doesn't know where Emailer's outgoing mail folder is located, the messages will never be sent.Do you have WebMerchant installed in the proper location? If you don't have it located in the default location, you probably have to change several of the default settings in the preferences of both WebMerchant and WebCatalog ...Sincerely, Ken Grome 808-737-6499 WebDNA Solutions mailto:ken@webdna.net http://www.webdna.net Kenneth Grome

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