Re: WebMerchant when CC network is down

This WebDNA talk-list message is from

1998

It keeps the original formatting. numero = 16458
interpreted = N
texte = All of these issues are fixed in 2.1 so pending orders are continually processed until they are resolved. They are not handled as declined orders.John.>Is there a way for WebMerchant to intercept orders that are problems >only when the CC network is down. I see that MacAuthorize returns a >pending message. But WebMerchant processes it as a problem order and >sends the problem message to the customer. Is there a way for >WebMerchant to intercept this pending message and put the order into a >special waiting for CC network folder (to avoid it retrying it >repeatedly until network back up). >>We want this functionality to keep the customer from getting the problem >notice if it is really the CC network problem and a very temporary one. >My short term fix is to remove the problem notice to the customer >entirely, but this is alot more work for us for the 95% of problem cases >where the CC is really declined or fraudulent. >>>Also, in addition, would it be possible to have problem orders returned >to the shopping cart folder (or a copy of it)? That way a customer could >return to shopping and fix the invoice information without have to redo >all the searches and shopping cart choices. This is a huge barrier to >fixing the order.>>Thanks>>Sandy John A. Hill, V.P. Marketing Pacific Coast SoftwareeCommerce / Web Developer Tools http://www.smithmicro.com Associated Messages, from the most recent to the oldest:

Re: WebMerchant when CC network is down (Grant Hulbert 1998)
Re: WebMerchant when CC network is down (Sandra L. Pitner 1998)
Re: WebMerchant when CC network is down (Grant Hulbert 1998)
Re: WebMerchant when CC network is down (Sandra L. Pitner 1998)
Re: WebMerchant when CC network is down (bob 1998)
Re: WebMerchant when CC network is down - bug? (Dale LaFountain 1998)
Re: WebMerchant when CC network is down (John Hill 1998)
Re: WebMerchant when CC network is down (Grant Hulbert 1998)
WebMerchant when CC network is down (Sandra L. Pitner 1998)

All of these issues are fixed in 2.1 so pending orders are continually processed until they are resolved. They are not handled as declined orders.John.>Is there a way for WebMerchant to intercept orders that are problems >only when the CC network is down. I see that MacAuthorize returns a >pending message. But WebMerchant processes it as a problem order and >sends the problem message to the customer. Is there a way for >WebMerchant to intercept this pending message and put the order into a >special waiting for CC network folder (to avoid it retrying it >repeatedly until network back up). >>We want this functionality to keep the customer from getting the problem >notice if it is really the CC network problem and a very temporary one. >My short term fix is to remove the problem notice to the customer >entirely, but this is alot more work for us for the 95% of problem cases >where the CC is really declined or fraudulent. >>>Also, in addition, would it be possible to have problem orders returned >to the shopping cart folder (or a copy of it)? That way a customer could >return to shopping and fix the invoice information without have to redo >all the searches and shopping cart choices. This is a huge barrier to >fixing the order.>>Thanks>>Sandy John A. Hill, V.P. Marketing Pacific Coast SoftwareeCommerce / Web Developer Tools http://www.smithmicro.com John Hill

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Re: WebMerchant when CC network is down

1998

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