Re: InternetWeek E-Commerce article
This WebDNA talk-list message is from 1998
It keeps the original formatting.
numero = 17396
interpreted = N
texte = >Don't underestimate the problems to 'help companies manage E-mail inquiries>from customers'>If a small mid size company has 10 CS Reps, and you have>customerservice@domain.com how do you distribute this mail evenly among the>reps? How do you respond to email if any given Rep doesn't respond to in a>timely manner? Should this email then forward to another rep? There are some>BIG issues in making sure customer email is handles correctly is a medium>size company.>FWIW, I think you could do a really neat system with webcat to read CS>email, make replys (with Webcat doing the sending) and keeping records of it>all. I just don't get how you would get the mail into webcat in the first>place.Getting it into WebCat is not all that hard. A good place to start would be to get SIMS and have all the customerservice@domain.com mail stored as text files in a SIMS account, then have WebCatalog use those text files ...Sincerely,Ken Grome808-737-6499WebDNA Solutionsmailto:ken@webdna.nethttp://www.webdna.net
Associated Messages, from the most recent to the oldest:
>Don't underestimate the problems to 'help companies manage E-mail inquiries>from customers'>If a small mid size company has 10 CS Reps, and you have>customerservice@domain.com how do you distribute this mail evenly among the>reps? How do you respond to email if any given Rep doesn't respond to in a>timely manner? Should this email then forward to another rep? There are some>BIG issues in making sure customer email is handles correctly is a medium>size company.>FWIW, I think you could do a really neat system with webcat to read CS>email, make replys (with Webcat doing the sending) and keeping records of it>all. I just don't get how you would get the mail into webcat in the first>place.Getting it into WebCat is not all that hard. A good place to start would be to get SIMS and have all the customerservice@domain.com mail stored as text files in a SIMS account, then have WebCatalog use those text files ...Sincerely,Ken Grome808-737-6499WebDNA Solutionsmailto:ken@webdna.nethttp://www.webdna.net
Kenneth Grome
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