Re: politeness (was Re: searches with dash...) Please Read

This WebDNA talk-list message is from

2000

It keeps the original formatting. numero = 25952
interpreted = N
texte = Nice thought but beginners questions may well need advanced answers, and beginners can always learn advanced techniques by reading the problems that arise.Maybe the answer is for SM tech support to monitor the list and pass on unsolved questions to development staff for IMMEDIATE response - they too may learn something from the questions.-- Stuart TremainDigital Imaging DivisionThe Ad-Libitum Group48 Victoria StreetNorth Sydney 2060 AustraliaPhone: +612 9959 5633 Fax: +612 9929 4146email: stuartt@adlib.com.auhttp://www.adlib.com.auOn Saturday, 25 February 1939, Kim Ingram wrote:>I haven't been following this thread very closely, but I will say that I>have always thought it to be a nice thing to have different mailing lists>to subscribe to. I'm not quite as advanced as Ken or many other users>here, so I wouldn't mind having perhaps Beginners, Intermediate, and>Advanced Talk Lists to subscribe to. That way, I can either move into or>out of the ones that I'm not comfortable in. Perhaps the development team>would have more time to look over the Advanced list, hoping people would>subscribe appropriately there may be fewer questions there. Food for>thought...>>At 08:11 PM 1/6/00 -0800, you wrote:>>> >I don't know the answer to that.>>> >>> Well then, who does have the answers? Is there anyone>>> at PCS who is actually going to stand up and take>>> responsibility for screw ups like this?>>>>I wish you had included the rest of my response. Because it>>did address the question (contrary to my first sentence).>>Smith Micro has made some positive strides to deal with tech>>support. However, Ken, you are in a unique position because>>you've been using the program for a long time and bring up>>issues that can often be answered only by the development>>staff. But the development staff needs to concentrate on>>development and cannot always follow this list closely.>>>>So, what are some possible solutions that help you (the>>WebDNA community), without overly taxing our development>>resources. Many issues are brought up and solved on the list>>without our intervention. What we need is a way to strain>>the questions so that only those that represent truely>>perplexing behavior, and do not represent design or how>>to issues, are brought to the attention on the development>>staff.>>>>I outlined one way that we are approaching this in my last>>message. But there are probably other ways as well. I have>>some ideas in mind, but I'll sleep on them to make sure they>>make sense, before discussing this further. In the mean>>time, please feel free to offer other suggestions. Trying>>hard to remember that we have limited resources (as does>>everyone else). Thanks.>>>>John.>>>>------------------------------------------------------------->>Brought to you by CommuniGate Pro - The Buzz Word Compliant Messaging Server.>>To end your Mail problems go to .>>>>This message is sent to you because you are subscribed to>> the mailing list .>>To unsubscribe, E-mail to: >>To switch to the DIGEST mode, E-mail to>>> >*************************************************************************** >What you are speaks so loud that I cannot hear what you say. >- Ralph Waldo Emerson (1803-1882) - Philosopher and Writer ->>>------------------------------------------------------------->Brought to you by CommuniGate Pro - The Buzz Word Compliant Messaging Server.>To end your Mail problems go to>.>>This message is sent to you because you are subscribed to> the mailing list .>To unsubscribe, E-mail to: >To switch to the DIGEST mode, E-mail to>>-------------------------------------------------------------Brought to you by CommuniGate Pro - The Buzz Word Compliant Messaging Server.To end your Mail problems go to .This message is sent to you because you are subscribed to the mailing list .To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Associated Messages, from the most recent to the oldest:

Nice thought but beginners questions may well need advanced answers, and beginners can always learn advanced techniques by reading the problems that arise.Maybe the answer is for SM tech support to monitor the list and pass on unsolved questions to development staff for IMMEDIATE response - they too may learn something from the questions.-- Stuart TremainDigital Imaging DivisionThe Ad-Libitum Group48 Victoria StreetNorth Sydney 2060 AustraliaPhone: +612 9959 5633 Fax: +612 9929 4146email: stuartt@adlib.com.auhttp://www.adlib.com.auOn Saturday, 25 February 1939, Kim Ingram wrote:>I haven't been following this thread very closely, but I will say that I>have always thought it to be a nice thing to have different mailing lists>to subscribe to. I'm not quite as advanced as Ken or many other users>here, so I wouldn't mind having perhaps Beginners, Intermediate, and>Advanced Talk Lists to subscribe to. That way, I can either move into or>out of the ones that I'm not comfortable in. Perhaps the development team>would have more time to look over the Advanced list, hoping people would>subscribe appropriately there may be fewer questions there. Food for>thought...>>At 08:11 PM 1/6/00 -0800, you wrote:>>> >I don't know the answer to that.>>> >>> Well then, who does have the answers? Is there anyone>>> at PCS who is actually going to stand up and take>>> responsibility for screw ups like this?>>>>I wish you had included the rest of my response. Because it>>did address the question (contrary to my first sentence).>>Smith Micro has made some positive strides to deal with tech>>support. However, Ken, you are in a unique position because>>you've been using the program for a long time and bring up>>issues that can often be answered only by the development>>staff. But the development staff needs to concentrate on>>development and cannot always follow this list closely.>>>>So, what are some possible solutions that help you (the>>WebDNA community), without overly taxing our development>>resources. Many issues are brought up and solved on the list>>without our intervention. What we need is a way to strain>>the questions so that only those that represent truely>>perplexing behavior, and do not represent design or how>>to issues, are brought to the attention on the development>>staff.>>>>I outlined one way that we are approaching this in my last>>message. But there are probably other ways as well. I have>>some ideas in mind, but I'll sleep on them to make sure they>>make sense, before discussing this further. In the mean>>time, please feel free to offer other suggestions. Trying>>hard to remember that we have limited resources (as does>>everyone else). Thanks.>>>>John.>>>>------------------------------------------------------------->>Brought to you by CommuniGate Pro - The Buzz Word Compliant Messaging Server.>>To end your Mail problems go to .>>>>This message is sent to you because you are subscribed to>> the mailing list .>>To unsubscribe, E-mail to: >>To switch to the DIGEST mode, E-mail to>>> >*************************************************************************** >What you are speaks so loud that I cannot hear what you say. >- Ralph Waldo Emerson (1803-1882) - Philosopher and Writer ->>>------------------------------------------------------------->Brought to you by CommuniGate Pro - The Buzz Word Compliant Messaging Server.>To end your Mail problems go to>.>>This message is sent to you because you are subscribed to> the mailing list .>To unsubscribe, E-mail to: >To switch to the DIGEST mode, E-mail to>>-------------------------------------------------------------Brought to you by CommuniGate Pro - The Buzz Word Compliant Messaging Server.To end your Mail problems go to .This message is sent to you because you are subscribed to the mailing list .To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Stuart Tremain

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Re: politeness (was Re: searches with dash...) Please Read

2000

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