Re: WebMerchant problem

This WebDNA talk-list message is from

1998


It keeps the original formatting.
numero = 21497
interpreted = N
texte = >One of my clients is having a problem with WebMerchant and MacAuthorize, >and I wanted to know if anybody could shed some light on this. Here's >what's happening: Someone submits an order with a credit card that they >don't accept. MacAuthorize returns the following error: 'unauthorized >transaction error' I think that the problem is that WebMerchant doesn't >understand this error (correct me if I'm wrong).Yes, you are correct. Tellan has been unable to provide us with a complete list of error codes, and a number of our customers insisted we make WebMerchant work this way (redial forever on the assumption that the unknown error really means 'bank is busy, try again'). WebMerchant 3.0 does not retry forever; instead it sends an email to the store's administrator telling them of the problem. I can add that error code to the list of known code in your existing WebMerchant 2.1.x if you prefer, so it doesn't redial forever.Technical Support | ==== eCommerce and Beyond ==== Pacific Coast Software | WebCatalog, WebMerchant, 11770 Bernardo Plaza Court | SiteEdit Pro, PhotoMaster, San Diego, CA 92128 | Typhoon 619/675-1106 Fax: 619/675-0372 | http://www.smithmicro.com/ Associated Messages, from the most recent to the oldest:

    
  1. WebMerchant Problem (Richard Kirsner 2001)
  2. Re: webmerchant problems... More Problems (Dale LaFountain 2000)
  3. Re: webmerchant problems... More Problems (Brian Boegershausen 2000)
  4. Re: webmerchant problems (Glenn Busbin 2000)
  5. webmerchant problems (Brian Boegershausen 2000)
  6. Repost: WebMerchant crashing and other WebMerchant problem (John Davies 2000)
  7. Repost: WebMerchant crashing and other WebMerchant problem (John Davies 2000)
  8. Re: WebMerchant crashing and other WebMerchant problem (John Davies 2000)
  9. Re: WebMerchant crashing and other WebMerchant problem (Steven Jarvis 2000)
  10. Re: WebMerchant crashing and other WebMerchant problem (Dennis J. Bonsall, Jr. 2000)
  11. Re: WebMerchant crashing and other WebMerchant problem (Steven Jarvis 2000)
  12. Re: WebMerchant crashing and other WebMerchant problem (Dennis J. Bonsall, Jr. 2000)
  13. WebMerchant crashing and other WebMerchant problem (Steven Jarvis 2000)
  14. WebMerchant problems (Chris Goltz 2000)
  15. WebMerchant Problem... (Scott Szretter 1999)
  16. Re: WebMerchant Problem (Kevin Mueller 1999)
  17. Re: WebMerchant Problem (PCS Technical Support 1999)
  18. Re: WebMerchant Problem (Kevin Mueller 1999)
  19. Re: WebMerchant Problem (ZantacIawz@aol.com 1999)
  20. Re: WebMerchant Problem (Kenneth Grome 1999)
  21. WebMerchant Problem (Kevin Mueller 1999)
  22. Re: WebMerchant problem (PCS Technical Support 1998)
  23. WebMerchant problem (John W 1998)
  24. WebMerchant problem (Michael Winston 1998)
>One of my clients is having a problem with WebMerchant and MacAuthorize, >and I wanted to know if anybody could shed some light on this. Here's >what's happening: Someone submits an order with a credit card that they >don't accept. MacAuthorize returns the following error: 'unauthorized >transaction error' I think that the problem is that WebMerchant doesn't >understand this error (correct me if I'm wrong).Yes, you are correct. Tellan has been unable to provide us with a complete list of error codes, and a number of our customers insisted we make WebMerchant work this way (redial forever on the assumption that the unknown error really means 'bank is busy, try again'). WebMerchant 3.0 does not retry forever; instead it sends an email to the store's administrator telling them of the problem. I can add that error code to the list of known code in your existing WebMerchant 2.1.x if you prefer, so it doesn't redial forever.Technical Support | ==== eCommerce and Beyond ==== Pacific Coast Software | WebCatalog, WebMerchant, 11770 Bernardo Plaza Court | SiteEdit Pro, PhotoMaster, San Diego, CA 92128 | Typhoon 619/675-1106 Fax: 619/675-0372 | http://www.smithmicro.com/ PCS Technical Support

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