Re: Satisfy Me !

This WebDNA talk-list message is from

2000

It keeps the original formatting. numero = 26034
interpreted = N
texte = >that the ORIGINAL PCS people would have to answer (because SM tech support>people dont know the underlying code or don't know it as well). So it would>more like 5 or 6 well thought out messages a day maybe from experts to the>actual Webcatalog programmers, this would remove the programmers from having>to read through the sometimes very lengthy messages on here with the bottom>line of how to I use this tag which should not be a question for the>programmers, but rather for the tech support people.>>>That makes sense. But why set up a whole list for that? Why not>just ask the programmers directly?Because it takes about 5 minutes to set up a list, and using a list is the most practical way that a question can be posted to a single location yet be answered by whomever happens to be responsible for expert tech support that day -- either John, Jay or Grant.I think it would be less effective for us to have to send our expert tech support questions directly to any one of them personally. What if the one we choose to send to is on vacation that week? What if the one we send to is not the designated 'expert support person' for that week?PCS already has their list server software up and running, so adding a new list is a miniscule effort -- and so is their subscribing to that list in their individual email client software. Once they have setup the new list and subscribed themselves (and those of us whom they wish to receive 'expert' questions from) then all they have to do is answer questions appearing on the list as soon as those questions are posted.>Will the programmers no longer answer the newbies?They do not currently answer newbie questions as it is now -- so whether or not they answer newbie questions later is really a different issue. The simple fact is this:If John, Jay and Grant have only limited time to answer questions, then it seems their number one priority should be to answer expert questions -- which only they as the software developers have the ability to answer. No one else can answer these questions, so they cannot rely on others to help them with this responsibility ...But once they answer our expert questions, we will have the knowledge we need to field more and more newbie questions on their behalf, because our understanding of webdna and webcatalog will continue to expand due to the fact that we will presumeably be getting accurate information directly from the software developers.Without their support as the software developers, we experts have nowhere to go -- and when that happens, we cannot answer newbie questions reliably because our understanding of the software is hindered. We need the facts -- directly from the source -- in order to help everyone else. That's what it all comes down to, at least in my mind ...The experts already answer 95% or more of the newbie questions on WebDNA-Talk. Thus as it is now,we are already providing an extremely valuable and time-saving service to PCS -- free of charge! All we are asking in return is that PCS answer OUR tech support questions promptly and professionally from now on.I don't care how they do it, and I don't think anyone else cares how they do it either.I came up with my suggestion for a new 'experts' list because it seems to require no more than about 5 or 10 minutes for PCS to setup, then if they will simply answer the questions posted to that list, we can all begin to experience what I believe will grow into a much better system of tech support for everyone.When I look back at all the hours I have spent giving webcat newbies free answers on the PCS talk list yet never getting paid for the value of my time, I cannot help feeling that when I come up with an expert question once in a while, PCS should give ma a prompt and professional answer.This past year or so I have not received quality tech support from PCS. That makes me feel more and more that I am wasting my time by continuing to answer questions on WebDNA-Talk. I certainly cannot get any of MY questions answered there, because they have generally ignored my questions. So more and more, I feel that my subscription to WebDNA-Talk is a waste of my time ...On the other hand, when PCS actually answers my questions, I feel far more friendly and willing to give of my time and share my knowledge with others on WebDNA-Talk. That feeling has been missing for a very long time, so when John asked for suggestions, I felt he was sincere in wanting to do something about improving expert tech support -- and I came up with this 'experts list' idea to potentially improve the situation.If John, Jay and Grant prefer to receive expert tech support questions directly, that's fine with me. I just thought that creating a new list might be a better solution, that's all. It would certainly work for me, I know that much for sure -- but only if they actually answer the questions I post there ... :)================================Kenneth Grome, WebDNA Consultant808-737-6499, http://webdna.net================================-------------------------------------------------------------Brought to you by CommuniGate Pro - The Buzz Word Compliant Messaging Server.To end your Mail problems go to .This message is sent to you because you are subscribed to the mailing list .To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Associated Messages, from the most recent to the oldest:

Re: Satisfy Me ! (Kenneth Grome 2000)

Re: Satisfy Me ! was: Why can't support be satisfying to purchasers? (Charles Kline 2000)

Re: Satisfy Me ! was: Why can't support be satisfying to (Nicolas Verhaeghe 2000)

Re: Satisfy Me ! was: Why can't support be satisfying to (J Lane 2000)

Re: Satisfy Me ! was: Why can't support be satisfying to purchasers? (Conrad Hubbard 2000)

Re: Satisfy Me ! was: Why can't support be satisfying to (J Lane 2000)

Re: Satisfy Me ! was: Why can't support be satisfying to purchasers? (Donovan Rittenbach 2000)

Re: Satisfy Me ! was: Why can't support be satisfying topurchasers? (Donovan Rittenbach 2000)

Satisfy Me ! was: Why can't support be satisfying to purchasers? (The Mooseman 2000)

>that the ORIGINAL PCS people would have to answer (because SM tech support>people dont know the underlying code or don't know it as well). So it would>more like 5 or 6 well thought out messages a day maybe from experts to the>actual Webcatalog programmers, this would remove the programmers from having>to read through the sometimes very lengthy messages on here with the bottom>line of how to I use this tag which should not be a question for the>programmers, but rather for the tech support people.>>>That makes sense. But why set up a whole list for that? Why not>just ask the programmers directly?Because it takes about 5 minutes to set up a list, and using a list is the most practical way that a question can be posted to a single location yet be answered by whomever happens to be responsible for expert tech support that day -- either John, Jay or Grant.I think it would be less effective for us to have to send our expert tech support questions directly to any one of them personally. What if the one we choose to send to is on vacation that week? What if the one we send to is not the designated 'expert support person' for that week?PCS already has their list server software up and running, so adding a new list is a miniscule effort -- and so is their subscribing to that list in their individual email client software. Once they have setup the new list and subscribed themselves (and those of us whom they wish to receive 'expert' questions from) then all they have to do is answer questions appearing on the list as soon as those questions are posted.>Will the programmers no longer answer the newbies?They do not currently answer newbie questions as it is now -- so whether or not they answer newbie questions later is really a different issue. The simple fact is this:If John, Jay and Grant have only limited time to answer questions, then it seems their number one priority should be to answer expert questions -- which only they as the software developers have the ability to answer. No one else can answer these questions, so they cannot rely on others to help them with this responsibility ...But once they answer our expert questions, we will have the knowledge we need to field more and more newbie questions on their behalf, because our understanding of webdna and webcatalog will continue to expand due to the fact that we will presumeably be getting accurate information directly from the software developers.Without their support as the software developers, we experts have nowhere to go -- and when that happens, we cannot answer newbie questions reliably because our understanding of the software is hindered. We need the facts -- directly from the source -- in order to help everyone else. That's what it all comes down to, at least in my mind ...The experts already answer 95% or more of the newbie questions on WebDNA-Talk. Thus as it is now,we are already providing an extremely valuable and time-saving service to PCS -- free of charge! All we are asking in return is that PCS answer OUR tech support questions promptly and professionally from now on.I don't care how they do it, and I don't think anyone else cares how they do it either.I came up with my suggestion for a new 'experts' list because it seems to require no more than about 5 or 10 minutes for PCS to setup, then if they will simply answer the questions posted to that list, we can all begin to experience what I believe will grow into a much better system of tech support for everyone.When I look back at all the hours I have spent giving webcat newbies free answers on the PCS Talk List yet never getting paid for the value of my time, I cannot help feeling that when I come up with an expert question once in a while, PCS should give ma a prompt and professional answer.This past year or so I have not received quality tech support from PCS. That makes me feel more and more that I am wasting my time by continuing to answer questions on WebDNA-Talk. I certainly cannot get any of MY questions answered there, because they have generally ignored my questions. So more and more, I feel that my subscription to WebDNA-Talk is a waste of my time ...On the other hand, when PCS actually answers my questions, I feel far more friendly and willing to give of my time and share my knowledge with others on WebDNA-Talk. That feeling has been missing for a very long time, so when John asked for suggestions, I felt he was sincere in wanting to do something about improving expert tech support -- and I came up with this 'experts list' idea to potentially improve the situation.If John, Jay and Grant prefer to receive expert tech support questions directly, that's fine with me. I just thought that creating a new list might be a better solution, that's all. It would certainly work for me, I know that much for sure -- but only if they actually answer the questions I post there ... :)================================Kenneth Grome, WebDNA Consultant808-737-6499, http://webdna.net================================-------------------------------------------------------------Brought to you by CommuniGate Pro - The Buzz Word Compliant Messaging Server.To end your Mail problems go to .This message is sent to you because you are subscribed to the mailing list .To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Kenneth Grome

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