Re: Bugs? What Bugs? was:Re: Spawning Holdup?
This WebDNA talk-list message is from 2000
It keeps the original formatting.
numero = 31973
interpreted = N
texte = In general there is a two fold approach1) All messages that come in to technical support directly can be elevated to development attention, this is the best way to get bugs into our development process. We try to catch everything that comes up on the talk list and add it to this list as well obviously...2) QC does a full sweep on all release candidates that development presents.We have two things working against us...1) We are human and do miss things 2) The transition of PCS into Internet Solutions Division - obviously in growing pains, more things than we would like fell through the cracks...We have a relatively active beta going on right now for 4.0 (webcatalog-beta@talk.smithmicro.com), we of course have QC in a full court press to make sure that 4.0 is ready...I hope this helps to understand the enormous effort we put forth trying to have the best product and functionality for everyone... >How does Smith Micro track bugs? You guys do write these down don't you? > >Please implement some sort of formal system whereby users can report >bugs, and Smith-Micro can confirm them and post status reports >regarding them. This is the second time in recent history that I have >seen some sort of confusion on the part of Technical Support about >the existence of some bugs. > >PaulJay Van Vark *********************************** Smith Micro, Internet Solutions Div | eCommerce (WebCatalog) 16855 West Bernardo Drive | Software & Site Development Suite 380 | http://www.smithmicro.com/isd San Diego, CA 92127 | ------------------------- 858.675.1106 | Wireless WebDNA 858.675.0372 (fax) ***********************************NASDQ: SMSI ------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list
. To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://search.smithmicro.com/
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In general there is a two fold approach1) All messages that come in to technical support directly can be elevated to development attention, this is the best way to get bugs into our development process. We try to catch everything that comes up on the Talk List and add it to this list as well obviously...2) QC does a full sweep on all release candidates that development presents.We have two things working against us...1) We are human and do miss things 2) The transition of PCS into Internet Solutions Division - obviously in growing pains, more things than we would like fell through the cracks...We have a relatively active beta going on right now for 4.0 (webcatalog-beta@talk.smithmicro.com), we of course have QC in a full court press to make sure that 4.0 is ready...I hope this helps to understand the enormous effort we put forth trying to have the best product and functionality for everyone... >How does Smith Micro track bugs? You guys do write these down don't you? > >Please implement some sort of formal system whereby users can report >bugs, and Smith-Micro can confirm them and post status reports >regarding them. This is the second time in recent history that I have >seen some sort of confusion on the part of Technical Support about >the existence of some bugs. > >PaulJay Van Vark *********************************** Smith Micro, Internet Solutions Div | eCommerce (WebCatalog) 16855 West Bernardo Drive | Software & Site Development Suite 380 | http://www.smithmicro.com/isd San Diego, CA 92127 | ------------------------- 858.675.1106 | Wireless WebDNA 858.675.0372 (fax) ***********************************NASDQ: SMSI ------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://search.smithmicro.com/
Jay Van Vark
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