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Re: [OT] Industry standard for missing orders

This WebDNA talk-list message is from

2003


It keeps the original formatting.
numero = 46981
interpreted = N
texte = >So what to do?I would do something like this:1- Clearly explain - in the purchase terms and conditions on your web site - that you will NOT refund or replace an order when a customer claims that he/she did not receive it. Explain that the only recourse for a lost order is to make an insurance claim, and without the optional Delivery Insurance a claim will be impossible.2- Automatically add the cost of the Delivery Insurance to the customer's shopping cart, and make him remove it manually if he wants to take a chance by not purchasing the insurance.3- If he removes the Delivery Insurance option, make him confirm - on the next page - that he understands that if he does not buy the optional Delivery Insurance, there is no way that your company will replace his order or give him a refund if he later claims that he never received it.... OR ...Just make the insurance mandatory on every order and include it as a required part of the transaction. Sincerely, Kenneth Grome--------------------------------------------------- WebDNA Professional Training and Development Center 175 J. Llorente Street +63 (32) 255-6921 Cebu City, Cebu 6000 kengrome@webdna.net Philippines http://www.webdna.net ---------------------------------------------------------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://webdna.smithmicro.com/ Associated Messages, from the most recent to the oldest:

    
  1. Re: [OT] Industry standard for missing orders (Kenneth Grome 2003)
  2. Re: [OT] Industry standard for missing orders (Charles Kline 2003)
  3. Re: [OT] Industry standard for missing orders (dale 2003)
  4. Re: [OT] Industry standard for missing orders (Donovan 2003)
  5. [OT] Industry standard for missing orders (WJ Starck 2003)
>So what to do?I would do something like this:1- Clearly explain - in the purchase terms and conditions on your web site - that you will NOT refund or replace an order when a customer claims that he/she did not receive it. Explain that the only recourse for a lost order is to make an insurance claim, and without the optional Delivery Insurance a claim will be impossible.2- Automatically add the cost of the Delivery Insurance to the customer's shopping cart, and make him remove it manually if he wants to take a chance by not purchasing the insurance.3- If he removes the Delivery Insurance option, make him confirm - on the next page - that he understands that if he does not buy the optional Delivery Insurance, there is no way that your company will replace his order or give him a refund if he later claims that he never received it.... OR ...Just make the insurance mandatory on every order and include it as a required part of the transaction. Sincerely, Kenneth Grome--------------------------------------------------- WebDNA Professional Training and Development Center 175 J. Llorente Street +63 (32) 255-6921 Cebu City, Cebu 6000 kengrome@webdna.net Philippines http://www.webdna.net ---------------------------------------------------------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://webdna.smithmicro.com/ Kenneth Grome

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