Smith Micro Customer Service Sucks

This WebDNA talk-list message is from

2008


It keeps the original formatting.
numero = 70110
interpreted = N
texte = Well, I guess I spoke too soon about the supposed "new direction" of Smith Micro recently. If you recall, I begrudgingly posted some praise for their acquisition of eFrontier (makers of Poser, etc.) and also noted that their stock has done well very recently. Anyhow, so I received an email from SM giving me a 20% discount with them, so I decided to buy the latest version of Poser since I've been planning to do it anyway and I could really use it on a current project. I opted to pay extra for ** OVERNIGHT SHIPPING **, I repeat, O-V-E-R-N-I-G-H-T SHIPPING. That was 2 days ago. No product arrived. So I called this morning to see what was up and am informed that the software is on back-order. Huh? I was not informed of that when I placed the order, otherwise I wouldn't have purchased it, or, I may have just opted for an instant download since I need it sooner rather than later. So I ask when I can expect it. As soon as they receive it, they'll ship it overnight to me. Huh? I ask them if they can just have their source drop-ship it overnight directly to me and they say no. I say I want to cancel the order and they do. They don't offer to let me download the product, in fact they don't make any overture to try and solve the problem and/or keep my business, they just cancel the order. Huh? How is any of this sane, or more importantly good customer service? When I pay for overnight shipping, I WANT IT TOMORROW, you know? Waiting an indefinite amount of time for an "overnight shipment" is stupid and borders on false advertising. I will be posting this same rant to the Google and Yahoo finance message boards for their stock as soon as I get done here. Fucking idiots. ------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://webdna.smithmicro.com/ Associated Messages, from the most recent to the oldest:

    
  1. Re: Smith Micro Customer Service Sucks ( Stuart Tremain 2008)
  2. Re: Smith Micro Customer Service Sucks ( "Dan Strong" 2008)
  3. Re: Smith Micro Customer Service Sucks ( David Ellsworth 2008)
  4. Smith Micro Customer Service Sucks ( "Dan Strong" 2008)
Well, I guess I spoke too soon about the supposed "new direction" of Smith Micro recently. If you recall, I begrudgingly posted some praise for their acquisition of eFrontier (makers of Poser, etc.) and also noted that their stock has done well very recently. Anyhow, so I received an email from SM giving me a 20% discount with them, so I decided to buy the latest version of Poser since I've been planning to do it anyway and I could really use it on a current project. I opted to pay extra for ** OVERNIGHT SHIPPING **, I repeat, O-V-E-R-N-I-G-H-T SHIPPING. That was 2 days ago. No product arrived. So I called this morning to see what was up and am informed that the software is on back-order. Huh? I was not informed of that when I placed the order, otherwise I wouldn't have purchased it, or, I may have just opted for an instant download since I need it sooner rather than later. So I ask when I can expect it. As soon as they receive it, they'll ship it overnight to me. Huh? I ask them if they can just have their source drop-ship it overnight directly to me and they say no. I say I want to cancel the order and they do. They don't offer to let me download the product, in fact they don't make any overture to try and solve the problem and/or keep my business, they just cancel the order. Huh? How is any of this sane, or more importantly good customer service? When I pay for overnight shipping, I WANT IT TOMORROW, you know? Waiting an indefinite amount of time for an "overnight shipment" is stupid and borders on false advertising. I will be posting this same rant to the Google and Yahoo finance message boards for their stock as soon as I get done here. Fucking idiots. ------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://webdna.smithmicro.com/ "Dan Strong"

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