Help! WebMerchant store suddenly won't process orders...
This WebDNA talk-list message is from 2001
It keeps the original formatting.
numero = 37110
interpreted = N
texte =
Hello.We have been successfully running a store for several years now. I wasnot the original programmer. Suddenly the store has developed a problemwhich I don't understand.After entering an order, the customer is brought (as usual) to a Thankyou page. What's new is that at the bottom of that page, associatedwith the [purchase] tag, apparently, the following appears:Error: this shopping cart has already been submitted and is pendingapproval and then the order does not go through.The error log shows the following each time:07/11/2001 12:04:09 [command] [ipaddress] Error: the database '[db]'could not be found or opened07/11/2001 12:05:25 purchase 024.007.223.067 Error: this shopping carthas already been submitted and is pending approvalCan anyone suggest what may be wrong or what I should do to diagnosethis further? Any help or suggestions would be greatly appreciated asthe store owner is getting (understandably) rather upset, and I amrunning up against personal lack of knowledge/understanding ofWebMerchant.Thanks in advance,Ralph Dratman-------------------------------------------------------------This message is sent to you because you are subscribed to the mailing list .To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://search.smithmicro.com/
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Hello.We have been successfully running a store for several years now. I wasnot the original programmer. Suddenly the store has developed a problemwhich I don't understand.After entering an order, the customer is brought (as usual) to a Thankyou page. What's new is that at the bottom of that page, associatedwith the [purchase] tag, apparently, the following appears:Error: this shopping cart has already been submitted and is pendingapproval and then the order does not go through.The error log shows the following each time:07/11/2001 12:04:09 [command] [ipaddress] Error: the database '[db]'could not be found or opened07/11/2001 12:05:25 purchase 024.007.223.067 Error: this shopping carthas already been submitted and is pending approvalCan anyone suggest what may be wrong or what I should do to diagnosethis further? Any help or suggestions would be greatly appreciated asthe store owner is getting (understandably) rather upset, and I amrunning up against personal lack of knowledge/understanding ofWebMerchant.Thanks in advance,Ralph Dratman-------------------------------------------------------------This message is sent to you because you are subscribed to the mailing list .To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://search.smithmicro.com/
Ralph Dratman
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