Re: 3rd request: What are SMSI's upgrade policies?
This WebDNA talk-list message is from 2003
It keeps the original formatting.
numero = 49385
interpreted = N
texte = Just curious. Have you tried emailing the sales department directly? I have noticed that emails posted in the later evenings 'sometimes' get missed due to more posts coming in early in the day (usa time).- CharlesOn Wednesday, April 9, 2003, at 09:26 PM, Kenneth Grome wrote:>>>>>> Domain add-on price protection policy: If you have >>>>>> purchased add-on domain licensing within 30 days >>>>>> and wish to convert to an unlimited license, you >>>>>> will receive 100% of your purchase price as a >>>>>> credit towards the new license. Purchases beyond >>>>>> 30 days will receive 50% credit towards the >>>>>> unlimited license purchase. >>>>> >>>>> What about upgrades from a cheaper edition to a >>>>> more expensive edition? >>>> >>>> I'm pretty sure this was answered - check the archives. >>>> I think it was, you have a certain amount of time to >>>> upgrade to a more expensive addition with a full-price >>>> credit towards your new upgrade (30 days rings a bell) - >>>> after that you get a 50% credit. >>> >>> If you CAREFULLY read the response given by Doug Deck >>> above, you will see that he explains price protection >>> only for the add-ons. There is nothing mentioned about >>> pricing protection for the basic software package itself. So all >>> SMSI offers (apparently) is 50% or 100% of the >>> cost of the ADD-ONS as credit towards the upgrade ... >>> >>> Hmm.. guess yer right... I would assume the same, but >>> who knows... there is no upgrade pricing listed for >>> v5 -> v5 products on the upgrades page. >> >> Yes it would be interesting to know how much it will cost >> to upgrade v5 eCommerce unlimited to v5 Enterprise >> unlimited and other variation, now that 31 March has past. > > > So far it's been more than two weeks since I first asked, yet I still > do not have a clear answer. The client who was waiting for the answer > finally got tired of waiting for me to get an answer from SMSI and now > he gone with another more well-known and better supported software > solution. > Thanks for the support SMSI ... :( > > Is there anyone at SMSI who actually knows the full details regarding > SMSI's upgrade policies and pricing -- and who is also willing (and > able) to state the full details clearly and unambiguously? > The client I lost was specifically interested in the costs of an > upgrade from the one-domain commerce edition to the unlimited commerce > edition, and also the credit given for the cost of each add-on, and > when EACH of these credits (not just the add-on credit) is reduced, > and by how much, and when these credits will no longer be given (when > do they expire?). > > Sorry to have to ask again, but I do not want to lose another client > because simple answers are not available when needed ... > -- > > Sincerely, > Kenneth Grome > > PS: My email address is kengrome@softhome.net until further notice. > > ------------------------------------------------------------- > This message is sent to you because you are subscribed to > the mailing list
. > To unsubscribe, E-mail to: > To switch to the DIGEST mode, E-mail to > > Web Archive of this list is at: http://webdna.smithmicro.com/ > ------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://webdna.smithmicro.com/
Associated Messages, from the most recent to the oldest:
Just curious. Have you tried emailing the sales department directly? I have noticed that emails posted in the later evenings 'sometimes' get missed due to more posts coming in early in the day (usa time).- CharlesOn Wednesday, April 9, 2003, at 09:26 PM, Kenneth Grome wrote:>>>>>> Domain add-on price protection policy: If you have >>>>>> purchased add-on domain licensing within 30 days >>>>>> and wish to convert to an unlimited license, you >>>>>> will receive 100% of your purchase price as a >>>>>> credit towards the new license. Purchases beyond >>>>>> 30 days will receive 50% credit towards the >>>>>> unlimited license purchase. >>>>> >>>>> What about upgrades from a cheaper edition to a >>>>> more expensive edition? >>>> >>>> I'm pretty sure this was answered - check the archives. >>>> I think it was, you have a certain amount of time to >>>> upgrade to a more expensive addition with a full-price >>>> credit towards your new upgrade (30 days rings a bell) - >>>> after that you get a 50% credit. >>> >>> If you CAREFULLY read the response given by Doug Deck >>> above, you will see that he explains price protection >>> only for the add-ons. There is nothing mentioned about >>> pricing protection for the basic software package itself. So all >>> SMSI offers (apparently) is 50% or 100% of the >>> cost of the ADD-ONS as credit towards the upgrade ... >>> >>> Hmm.. guess yer right... I would assume the same, but >>> who knows... there is no upgrade pricing listed for >>> v5 -> v5 products on the upgrades page. >> >> Yes it would be interesting to know how much it will cost >> to upgrade v5 eCommerce unlimited to v5 Enterprise >> unlimited and other variation, now that 31 March has past. > > > So far it's been more than two weeks since I first asked, yet I still > do not have a clear answer. The client who was waiting for the answer > finally got tired of waiting for me to get an answer from SMSI and now > he gone with another more well-known and better supported software > solution. > Thanks for the support SMSI ... :( > > Is there anyone at SMSI who actually knows the full details regarding > SMSI's upgrade policies and pricing -- and who is also willing (and > able) to state the full details clearly and unambiguously? > The client I lost was specifically interested in the costs of an > upgrade from the one-domain commerce edition to the unlimited commerce > edition, and also the credit given for the cost of each add-on, and > when EACH of these credits (not just the add-on credit) is reduced, > and by how much, and when these credits will no longer be given (when > do they expire?). > > Sorry to have to ask again, but I do not want to lose another client > because simple answers are not available when needed ... > -- > > Sincerely, > Kenneth Grome > > PS: My email address is kengrome@softhome.net until further notice. > > ------------------------------------------------------------- > This message is sent to you because you are subscribed to > the mailing list . > To unsubscribe, E-mail to: > To switch to the DIGEST mode, E-mail to > > Web Archive of this list is at: http://webdna.smithmicro.com/ > ------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://webdna.smithmicro.com/
Charles Kline
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