[OT] Half completed orders

This WebDNA talk-list message is from

2005


It keeps the original formatting.
numero = 62571
interpreted = N
texte = Just looking for a quick straw pole to see how people handle half completed online orders. When you get a customer who has given you their name/address (and/or their payment details) but hasn't hit that final "purchase" button, how do you handle it? I know that it can become a delicate issue of whether you should contact someone who hasn't directly given you permission to do so, but these situations leave us with lost of unanswered questions, which from a marketing viewpoint, are important. One way we're currently looking at it, is to email these people asking them to partake in an online survey (with a prize draw offered), which will hopefully allow us to find out more about their reasons for leaving mid-flow. Any thoughts on this issue? Mark. ------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://webdna.smithmicro.com/ Associated Messages, from the most recent to the oldest:

    
  1. Re: [OT] Half completed orders ( Stuart Tremain 2005)
  2. Re: [OT] Half completed orders ( Kenneth Grome 2005)
  3. Re: [OT] Half completed orders ( Donovan Brooke 2005)
  4. Re: [OT] Half completed orders ( Daryl Mitchell 2005)
  5. Re: [OT] Half completed orders ( John Peacock 2005)
  6. Re: [OT] Half completed orders ( Donovan Brooke 2005)
  7. Re: [OT] Half completed orders ( John Peacock 2005)
  8. [OT] Half completed orders ( Mark Derrick 2005)
Just looking for a quick straw pole to see how people handle half completed online orders. When you get a customer who has given you their name/address (and/or their payment details) but hasn't hit that final "purchase" button, how do you handle it? I know that it can become a delicate issue of whether you should contact someone who hasn't directly given you permission to do so, but these situations leave us with lost of unanswered questions, which from a marketing viewpoint, are important. One way we're currently looking at it, is to email these people asking them to partake in an online survey (with a prize draw offered), which will hopefully allow us to find out more about their reasons for leaving mid-flow. Any thoughts on this issue? Mark. ------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://webdna.smithmicro.com/ Mark Derrick

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