[OT] Half completed orders
This WebDNA talk-list message is from 2005
It keeps the original formatting.
numero = 62571
interpreted = N
texte = Just looking for a quick straw pole to see how people handle half completed online orders.When you get a customer who has given you their name/address (and/or their payment details) but hasn't hit that final "purchase" button, how do you handle it?I know that it can become a delicate issue of whether you should contact someone who hasn't directly given you permission to do so, but these situations leave us with lost of unanswered questions, which from a marketing viewpoint, are important.One way we're currently looking at it, is to email these people asking them to partake in an online survey (with a prize draw offered), which will hopefully allow us to find out more about their reasons for leaving mid-flow.Any thoughts on this issue?Mark.-------------------------------------------------------------This message is sent to you because you are subscribed to the mailing list
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Just looking for a quick straw pole to see how people handle half completed online orders.When you get a customer who has given you their name/address (and/or their payment details) but hasn't hit that final "purchase" button, how do you handle it?I know that it can become a delicate issue of whether you should contact someone who hasn't directly given you permission to do so, but these situations leave us with lost of unanswered questions, which from a marketing viewpoint, are important.One way we're currently looking at it, is to email these people asking them to partake in an online survey (with a prize draw offered), which will hopefully allow us to find out more about their reasons for leaving mid-flow.Any thoughts on this issue?Mark.-------------------------------------------------------------This message is sent to you because you are subscribed to the mailing list .To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://webdna.smithmicro.com/
Mark Derrick
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