Re: Webcat no longer supported?
This WebDNA talk-list message is from 2006
It keeps the original formatting.
numero = 67619
interpreted = N
texte = Simple answer: [QUOTE] Supported Product Matrix Below is a list of retail products supported by Smith Micro Customer Support. If you do not see your product listed, it is not supported by Smith Micro. [/QUOTE] WebDNA does not appear on the list, in fact it doesn't appear on the page ! Stuart Tremain idfk web developments, sydney, australia On 30 Jun 2006, at 12:40 AM, Alex McCombie wrote: > I sent an email to both sales and customer support at SMSI seeking > explicit > clarification regarding their intentions for support on a product > they are > still actively selling online. > > But in the meantime I did find some references to to webdna in their > knowledge base (even though its not listed as a legitimate choice). > > http://support.smithmicro.com/techsupport/kb.cfg/php.exe/enduser/ > std_adp.php > ? > p_sid=u5xkugbi&p_lva=&p_faqid=237&p_created=952706987&p_sp=cF9zcmNoPTE > mcF9n > cmlkc29ydD0mcF9yb3dfY250PTMzJnBfcHJvZF9sdmwxPTIwJnBfcHJvZF9sdmwyPX5hbn > l_JnBf > cGFnZT0x&p_li= > > If the link doesn't work it basically is the ONLY DNA record that > has an > "Updated" label (implying some recent change). > Here is what is in their KB for DNA > ================== > Question > How can I get support for SmithMicro products? > > Answer > > If you would like information about the products that we are currently > supporting, please see our support policies page at > http://www.smithmicro.com/support/policies.tpl. > ================= > > > I find the recent nature of the record and the text within it to be > telling > and troubling given that the product appears to have been removed > from the > list of supported products as far back as 6/9/06 (the last time the > supported product list was updated). > > > Like I said, I have requested specific clarification on this once > and for > all, got the useless automated response, and have subsequently > replied to > that as well to get my ticket out of the "waiting" bin. > > Alex > > > > > > On 6/29/06 8:02 AM, "Adam O'Connor"
wrote: > >> I may be out of the loop, but was looking for a number for support >> and >> noticed that SM isn't even supporting Webcatalog anymore. This >> leads me >> to believe that they are phasing it out. Meanwhile I got this server >> who's acting up. >> >> Anyone talk to a person at SM in the last year? >> >> >> >> ------------------------------------------------------------- >> This message is sent to you because you are subscribed to >> the mailing list . >> To unsubscribe, E-mail to: >> To switch to the DIGEST mode, E-mail to >> >> Web Archive of this list is at: http://webdna.smithmicro.com/ > > -- > Alex McCombie > . . . . . . . . . . . . . . . . . . . . . . . . . . . . > Adventure Skies Interactive > Box 124 > Martville, NY 131111 > p. 315 .233 .9403 > e. Alex@AdventureSkies.com > > http://AdventureSkies.com > > > > > ------------------------------------------------------------- > This message is sent to you because you are subscribed to > the mailing list . > To unsubscribe, E-mail to: > To switch to the DIGEST mode, E-mail to digest@talk.smithmicro.com> > Web Archive of this list is at: http://webdna.smithmicro.com/ ------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://webdna.smithmicro.com/
Associated Messages, from the most recent to the oldest:
Simple answer: [QUOTE] Supported Product Matrix Below is a list of retail products supported by Smith Micro Customer Support. If you do not see your product listed, it is not supported by Smith Micro. [/QUOTE] WebDNA does not appear on the list, in fact it doesn't appear on the page ! Stuart Tremain idfk web developments, sydney, australia On 30 Jun 2006, at 12:40 AM, Alex McCombie wrote: > I sent an email to both sales and customer support at SMSI seeking > explicit > clarification regarding their intentions for support on a product > they are > still actively selling online. > > But in the meantime I did find some references to to webdna in their > knowledge base (even though its not listed as a legitimate choice). > > http://support.smithmicro.com/techsupport/kb.cfg/php.exe/enduser/ > std_adp.php > ? > p_sid=u5xkugbi&p_lva=&p_faqid=237&p_created=952706987&p_sp=cF9zcmNoPTE > mcF9n > cmlkc29ydD0mcF9yb3dfY250PTMzJnBfcHJvZF9sdmwxPTIwJnBfcHJvZF9sdmwyPX5hbn > l_JnBf > cGFnZT0x&p_li= > > If the link doesn't work it basically is the ONLY DNA record that > has an > "Updated" label (implying some recent change). > Here is what is in their KB for DNA > ================== > Question > How can I get support for SmithMicro products? > > Answer > > If you would like information about the products that we are currently > supporting, please see our support policies page at > http://www.smithmicro.com/support/policies.tpl. > ================= > > > I find the recent nature of the record and the text within it to be > telling > and troubling given that the product appears to have been removed > from the > list of supported products as far back as 6/9/06 (the last time the > supported product list was updated). > > > Like I said, I have requested specific clarification on this once > and for > all, got the useless automated response, and have subsequently > replied to > that as well to get my ticket out of the "waiting" bin. > > Alex > > > > > > On 6/29/06 8:02 AM, "Adam O'Connor" wrote: > >> I may be out of the loop, but was looking for a number for support >> and >> noticed that SM isn't even supporting Webcatalog anymore. This >> leads me >> to believe that they are phasing it out. Meanwhile I got this server >> who's acting up. >> >> Anyone talk to a person at SM in the last year? >> >> >> >> ------------------------------------------------------------- >> This message is sent to you because you are subscribed to >> the mailing list . >> To unsubscribe, E-mail to: >> To switch to the DIGEST mode, E-mail to >> >> Web Archive of this list is at: http://webdna.smithmicro.com/ > > -- > Alex McCombie > . . . . . . . . . . . . . . . . . . . . . . . . . . . . > Adventure Skies Interactive > Box 124 > Martville, NY 131111 > p. 315 .233 .9403 > e. Alex@AdventureSkies.com > > http://AdventureSkies.com > > > > > ------------------------------------------------------------- > This message is sent to you because you are subscribed to > the mailing list . > To unsubscribe, E-mail to: > To switch to the DIGEST mode, E-mail to digest@talk.smithmicro.com> > Web Archive of this list is at: http://webdna.smithmicro.com/ ------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://webdna.smithmicro.com/
Stuart Tremain
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