Re: Problems with cybercash
This WebDNA talk-list message is from 2000
It keeps the original formatting.
numero = 32723
interpreted = N
texte = >We apologize for any delays you have in getting a specific problem >resolved. I see one incident regarding this which is on hold waiting >for feedback. It is very difficult for our tech support people to >debug a problem which cannot be reproduced in-house, so we depend on >back-and-forth more in those cases. I understand that and I've spoken with a the tech on my trouble ticket. I spoke to him regarding the question about trying 3.0.8 about a month ago. He told me that they would keep looking. I would think that he should have updated the trouble ticket to represent that.I don't know why the system held the trouble ticket unless you expected me to log back in and update it after my conversation with a Smith Micro tech. I have just updated it myself to reflect that information.Hopefully between the updates made to the templates and open access to the templates this will be solved in 4.0.-- Sam Lewis, V.P. TechnologyTehabi Books http://www.tehabi.com/ 1201 Camino Del Mar, Suite 100, Del Mar, CA 92014 Tel: 626-852-0956 Fax: 916-404-5698 mailto:Sam@tehabi.com------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list
. To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://search.smithmicro.com/
Associated Messages, from the most recent to the oldest:
>We apologize for any delays you have in getting a specific problem >resolved. I see one incident regarding this which is on hold waiting >for feedback. It is very difficult for our tech support people to >debug a problem which cannot be reproduced in-house, so we depend on >back-and-forth more in those cases. I understand that and I've spoken with a the tech on my trouble ticket. I spoke to him regarding the question about trying 3.0.8 about a month ago. He told me that they would keep looking. I would think that he should have updated the trouble ticket to represent that.I don't know why the system held the trouble ticket unless you expected me to log back in and update it after my conversation with a Smith Micro tech. I have just updated it myself to reflect that information.Hopefully between the updates made to the templates and open access to the templates this will be solved in 4.0.-- Sam Lewis, V.P. TechnologyTehabi Books http://www.tehabi.com/ 1201 Camino Del Mar, Suite 100, Del Mar, CA 92014 Tel: 626-852-0956 Fax: 916-404-5698 mailto:Sam@tehabi.com------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://search.smithmicro.com/
Sam Lewis
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