[OT] Half completed orders

This WebDNA talk-list message is from

2005


It keeps the original formatting.
numero = 62571
interpreted = N
texte = Just looking for a quick straw pole to see how people handle half completed online orders. When you get a customer who has given you their name/address (and/or their payment details) but hasn't hit that final "purchase" button, how do you handle it? I know that it can become a delicate issue of whether you should contact someone who hasn't directly given you permission to do so, but these situations leave us with lost of unanswered questions, which from a marketing viewpoint, are important. One way we're currently looking at it, is to email these people asking them to partake in an online survey (with a prize draw offered), which will hopefully allow us to find out more about their reasons for leaving mid-flow. Any thoughts on this issue? Mark. ------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://webdna.smithmicro.com/ Associated Messages, from the most recent to the oldest:

    
  1. Re: [OT] Half completed orders ( Stuart Tremain 2005)
  2. Re: [OT] Half completed orders ( Kenneth Grome 2005)
  3. Re: [OT] Half completed orders ( Donovan Brooke 2005)
  4. Re: [OT] Half completed orders ( Daryl Mitchell 2005)
  5. Re: [OT] Half completed orders ( John Peacock 2005)
  6. Re: [OT] Half completed orders ( Donovan Brooke 2005)
  7. Re: [OT] Half completed orders ( John Peacock 2005)
  8. [OT] Half completed orders ( Mark Derrick 2005)
Just looking for a quick straw pole to see how people handle half completed online orders. When you get a customer who has given you their name/address (and/or their payment details) but hasn't hit that final "purchase" button, how do you handle it? I know that it can become a delicate issue of whether you should contact someone who hasn't directly given you permission to do so, but these situations leave us with lost of unanswered questions, which from a marketing viewpoint, are important. One way we're currently looking at it, is to email these people asking them to partake in an online survey (with a prize draw offered), which will hopefully allow us to find out more about their reasons for leaving mid-flow. Any thoughts on this issue? Mark. ------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://webdna.smithmicro.com/ Mark Derrick

DOWNLOAD WEBDNA NOW!

Top Articles:

Talk List

The WebDNA community talk-list is the best place to get some help: several hundred extremely proficient programmers with an excellent knowledge of WebDNA and an excellent spirit will deliver all the tips and tricks you can imagine...

Related Readings:

Netscape v. IE (1997) [WebDNA] ListFiles question (2012) PCS Frames (1997) Re:2nd WebCatalog2 Feature Request (1996) New Lawsuit Alleges Unitedhealth/Pacificare Deceived Cancer (2006) Authenticate (1997) A little help on e-mail (HELP!!! :-) ) (1998) Will there be a PPC Linux version? (2000) Help formatting search results w/ table (1997) How do I specify a & character in Grep? (2000) Date search - yes or no (1997) Generating Searches on the fly? (1999) [cart][date][time] (2003) Banner Ads (2000) quitting (1997) WebCommerce: Folder organization ? (1997) question: Eudora 3.1.1 (1997) error in online 3.x docs - makes it impossible to read aboutfile formats (2000) WebSTAR, OSX, WebDNA permissions problem ... (2005) I have observed and I am gone. (1998)