Re: WebDNA's portability

This WebDNA talk-list message is from

2007


It keeps the original formatting.
numero = 68722
interpreted = N
texte = A quick note on this, all customers are full of BS when it comes to hosting costs. For example, if you get into a discussion of this with your customer ask them what they pay monthly for the president/owner's cell phone bill. (do you really think that's less then $100/month???) Shortly thereafter they will tell you "yes, but that's for business, he needs it so we can make money blahhblahblah" or something like that. They don't realize they just made your argument for you. True story, I did a website for a mail order company of sorts. I found out a while ago that 5 years ago they spent $15,000/month on their incoming 800 number phone bill. they now spend $1500/month. they used to get 4 main types of phone calls: 1. price & availability 2. place order 3. order status / tracking number lookup 4. product problem. The website killed off 1 & 3 entirely and cut #2 in half. They whined about their hosting cost to me one day. at the end of the discussion I had raised it $50/month. I most likely should have raised it $500/month. Your website is in some way saving the customer money. Find the way and point it out! The other part of this discussion is the competitive shopping for ISPs argument. This can be short circuited in 1 easy step and it boils down to accountability. With multiple parties involved, where there's a problem, inevitably there is finger pointing instead of problem solving. I take hosting seriously, I have dedicated servers in a real datacenter (not my office closet.) When my clients host with me, and there's a problem they know they have one place to call, and I find and fix the problem. I DON'T have to call 3rd party hosting company to get the run around on what's going on. I also KNOW when server software is being changed, instead of being surprised when my sites just stop working one day. Finally, my customers are one of a handful, not one of 25,000 at a company that could care less. I have yet to have a customer outsource hosting on me. Brian B. Burton Burton Data Services, Inc. --------------------------------------------------------------- Specializing in website design and development to make your customers exclaim: "Out of all the websites I visit, yours is the easiest to use!" On Mar 6, 2007, at 11:18 PM, Matthew A Perosi wrote: > As for customers wanting to spend less money on hosting costs... ------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://webdna.smithmicro.com/ Associated Messages, from the most recent to the oldest:

    
  1. Re: WebDNA's portability ( "Brian B. Burton" 2007)
  2. Re: WebDNA's portability ( "Nitai @ ComputerOil" 2007)
  3. Re: WebDNA's portability ( Donovan Brooke 2007)
  4. Re: WebDNA's portability ( "Dan Strong" 2007)
  5. Re: WebDNA's portability ( Matthew A Perosi 2007)
  6. WebDNA's portability ( Terry Wilson 2007)
A quick note on this, all customers are full of BS when it comes to hosting costs. For example, if you get into a discussion of this with your customer ask them what they pay monthly for the president/owner's cell phone bill. (do you really think that's less then $100/month???) Shortly thereafter they will tell you "yes, but that's for business, he needs it so we can make money blahhblahblah" or something like that. They don't realize they just made your argument for you. True story, I did a website for a mail order company of sorts. I found out a while ago that 5 years ago they spent $15,000/month on their incoming 800 number phone bill. they now spend $1500/month. they used to get 4 main types of phone calls: 1. price & availability 2. place order 3. order status / tracking number lookup 4. product problem. The website killed off 1 & 3 entirely and cut #2 in half. They whined about their hosting cost to me one day. at the end of the discussion I had raised it $50/month. I most likely should have raised it $500/month. Your website is in some way saving the customer money. Find the way and point it out! The other part of this discussion is the competitive shopping for ISPs argument. This can be short circuited in 1 easy step and it boils down to accountability. With multiple parties involved, where there's a problem, inevitably there is finger pointing instead of problem solving. I take hosting seriously, I have dedicated servers in a real datacenter (not my office closet.) When my clients host with me, and there's a problem they know they have one place to call, and I find and fix the problem. I DON'T have to call 3rd party hosting company to get the run around on what's going on. I also KNOW when server software is being changed, instead of being surprised when my sites just stop working one day. Finally, my customers are one of a handful, not one of 25,000 at a company that could care less. I have yet to have a customer outsource hosting on me. Brian B. Burton Burton Data Services, Inc. --------------------------------------------------------------- Specializing in website design and development to make your customers exclaim: "Out of all the websites I visit, yours is the easiest to use!" On Mar 6, 2007, at 11:18 PM, Matthew A Perosi wrote: > As for customers wanting to spend less money on hosting costs... ------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://webdna.smithmicro.com/ "Brian B. Burton"

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