Re: WebMerchant problem
This WebDNA talk-list message is from 1998
It keeps the original formatting.
numero = 21497
interpreted = N
texte = >One of my clients is having a problem with WebMerchant and MacAuthorize,>and I wanted to know if anybody could shed some light on this. Here's>what's happening: Someone submits an order with a credit card that they>don't accept. MacAuthorize returns the following error: 'unauthorized>transaction error' I think that the problem is that WebMerchant doesn't>understand this error (correct me if I'm wrong).Yes, you are correct. Tellan has been unable to provide us with a completelist of error codes, and a number of our customers insisted we makeWebMerchant work this way (redial forever on the assumption that theunknown error really means 'bank is busy, try again'). WebMerchant 3.0does not retry forever; instead it sends an email to the store'sadministrator telling them of the problem. I can add that error code tothe list of known code in your existing WebMerchant 2.1.x if you prefer, soit doesn't redial forever.Technical Support | ==== eCommerce and Beyond ====Pacific Coast Software | WebCatalog, WebMerchant,11770 Bernardo Plaza Court | SiteEdit Pro, PhotoMaster,San Diego, CA 92128 | Typhoon619/675-1106 Fax: 619/675-0372 | http://www.smithmicro.com/
Associated Messages, from the most recent to the oldest:
>One of my clients is having a problem with WebMerchant and MacAuthorize,>and I wanted to know if anybody could shed some light on this. Here's>what's happening: Someone submits an order with a credit card that they>don't accept. MacAuthorize returns the following error: 'unauthorized>transaction error' I think that the problem is that WebMerchant doesn't>understand this error (correct me if I'm wrong).Yes, you are correct. Tellan has been unable to provide us with a completelist of error codes, and a number of our customers insisted we makeWebMerchant work this way (redial forever on the assumption that theunknown error really means 'bank is busy, try again'). WebMerchant 3.0does not retry forever; instead it sends an email to the store'sadministrator telling them of the problem. I can add that error code tothe list of known code in your existing WebMerchant 2.1.x if you prefer, soit doesn't redial forever.Technical Support | ==== eCommerce and Beyond ====Pacific Coast Software | WebCatalog, WebMerchant,11770 Bernardo Plaza Court | SiteEdit Pro, PhotoMaster,San Diego, CA 92128 | Typhoon619/675-1106 Fax: 619/675-0372 | http://www.smithmicro.com/
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