Re: [WebDNA] Still having problems
This WebDNA talk-list message is from 2008
It keeps the original formatting.
numero = 100174
interpreted = N
texte = We have done everything to try and solve this. Moved sites off to reduce load, our tech guys have done everything. We have checked all our code. We have the servers on auto restart and it still keeps happening. It's not a Mac issue. I dread seeing "webDNA not working" - it is like a plague on us now, a Godzilla that keeps attacking, night and day!!!! I hate having customers calling and complaining, demanding refunds and screaming at us when this happens time after time. We have customers selling millions a year on webDNA - they and we can't afford this. As we all know this just started a few months ago so SOMETHING happened. We didn't do anything It has been so weird to have to say no more webDNA sites after we have built hundreds of them. It feels and sounds weird, we have been such advocates for so long. We just can't put our business at risk, nor can we afford to spend thousands of dollars trying to figure out what's wrong. I hope this gets solved, but I don't have much hope. Bob Bob Atchison President/Creative Director Pallasart http://www.pallasweb.com 101 Laurel Lane Austin, TX 78705 512 469-7454 fax: 512 233-2672 toll free: 866 513-8916 On Jul 2, 2008, at 4:51 PM, Donovan Brooke wrote: Bob Atchison wrote: > We have this problem constantly still and it drives us nuts. We > restart all the time, it still happens. We have done everything. > It is not an issue of anything with a glitch in the software or > some issue coming from outside... > We built all of our sites in WebDNA until this started and know we > are doing everything new in PHP. We have been a customer since 96 > or 97 and started with Web Catalog and Webstar. > I cannot take a day off anymore because of this, we have to monitor > the servers 24/7. It's a nightmare for us and our customers. We > used to have our customers run their own WebDNA servers but we > can't anymore because of the problem. How can you use software > that fails constantly like this. > It is a huge problem that must be addressed right away. SM ignored > this but the new company cannot. Meanwhile we are forced to go to > PHP. > Bob Atchison > Bob Atchison > President/Creative Director > Pallasart > _http://www.pallasweb.com___
> 101 Laurel Lane > Austin, TX 78705 > 512 469-7454 > fax: 512 233-2672 > toll free: 866 513-8916 Hi Bob, First, I feel for you with your server problems.. and I've been there! It's a real stress to have, having to be maried to a server that is giving you problems! I want to say this again, to you and to anyone experiencing issues with server problems... and I think you guys will find that I will not usually repeat myself, but I understand the frustration involved here: It is on a priority list to not only take a look at potential existing performance issues, but then, to take a more general look at the ability to troubleshoot performance problems within WebDNA. We *will* be able to do, at least, some real performance testing for 6.1. However, again, we are just now getting the I.P. and setting up the company. It is highly likely, that a software product that has gone unsupported for a couple years, may be prone to problems, especially if it is running with any unsported variables... OS, WebServer, etc.. So we will do our best to work on those potential aspects as soon as we can set up our dev team. Patience please! We hope you will see that at least there is a future! ;-) Lastly, if you are sure you are running with 100% supported software and hardware, I suggest posting to the list. There is a lot of knowledgable people here, I think, that may be able to help! I manage quite a lot of WebDNA installs, none of which are giving me performance problems right now. I know many current WebDNA users who are also running relatively trouble. Also, as a person who has worked with webDNA for many years, I can honestly say that most performance problems are based off of bad code, and can eventually be worked out. Remember, its always a good idea, when reporting problems to the list, to supply some background info. Include Platform, OS, WebServer info and the versions of all of the above, plus the WebDNA vers.. Donovan -- Donovan D. Brooke PH/FAX: 1 (608) 291-2024 ---------------------------------------------- VP WebDNA Software Corporation 16192 Coastal Highway Lewes, DE 19958
Associated Messages, from the most recent to the oldest:
We have done everything to try and solve this. Moved sites off to reduce load, our tech guys have done everything. We have checked all our code. We have the servers on auto restart and it still keeps happening. It's not a Mac issue. I dread seeing "webDNA not working" - it is like a plague on us now, a Godzilla that keeps attacking, night and day!!!! I hate having customers calling and complaining, demanding refunds and screaming at us when this happens time after time. We have customers selling millions a year on webDNA - they and we can't afford this. As we all know this just started a few months ago so SOMETHING happened. We didn't do anything It has been so weird to have to say no more webDNA sites after we have built hundreds of them. It feels and sounds weird, we have been such advocates for so long. We just can't put our business at risk, nor can we afford to spend thousands of dollars trying to figure out what's wrong. I hope this gets solved, but I don't have much hope. Bob Bob Atchison President/Creative Director Pallasart http://www.pallasweb.com 101 Laurel Lane Austin, TX 78705 512 469-7454 fax: 512 233-2672 toll free: 866 513-8916 On Jul 2, 2008, at 4:51 PM, Donovan Brooke wrote: Bob Atchison wrote: > We have this problem constantly still and it drives us nuts. We > restart all the time, it still happens. We have done everything. > It is not an issue of anything with a glitch in the software or > some issue coming from outside... > We built all of our sites in WebDNA until this started and know we > are doing everything new in PHP. We have been a customer since 96 > or 97 and started with Web Catalog and Webstar. > I cannot take a day off anymore because of this, we have to monitor > the servers 24/7. It's a nightmare for us and our customers. We > used to have our customers run their own WebDNA servers but we > can't anymore because of the problem. How can you use software > that fails constantly like this. > It is a huge problem that must be addressed right away. SM ignored > this but the new company cannot. Meanwhile we are forced to go to > PHP. > Bob Atchison > Bob Atchison > President/Creative Director > Pallasart > _http://www.pallasweb.com___
> 101 Laurel Lane > Austin, TX 78705 > 512 469-7454 > fax: 512 233-2672 > toll free: 866 513-8916 Hi Bob, First, I feel for you with your server problems.. and I've been there! It's a real stress to have, having to be maried to a server that is giving you problems! I want to say this again, to you and to anyone experiencing issues with server problems... and I think you guys will find that I will not usually repeat myself, but I understand the frustration involved here: It is on a priority list to not only take a look at potential existing performance issues, but then, to take a more general look at the ability to troubleshoot performance problems within WebDNA. We *will* be able to do, at least, some real performance testing for 6.1. However, again, we are just now getting the I.P. and setting up the company. It is highly likely, that a software product that has gone unsupported for a couple years, may be prone to problems, especially if it is running with any unsported variables... OS, WebServer, etc.. So we will do our best to work on those potential aspects as soon as we can set up our dev team. Patience please! We hope you will see that at least there is a future! ;-) Lastly, if you are sure you are running with 100% supported software and hardware, I suggest posting to the list. There is a lot of knowledgable people here, I think, that may be able to help! I manage quite a lot of WebDNA installs, none of which are giving me performance problems right now. I know many current WebDNA users who are also running relatively trouble. Also, as a person who has worked with webDNA for many years, I can honestly say that most performance problems are based off of bad code, and can eventually be worked out. Remember, its always a good idea, when reporting problems to the list, to supply some background info. Include Platform, OS, WebServer info and the versions of all of the above, plus the WebDNA vers.. Donovan -- Donovan D. Brooke PH/FAX: 1 (608) 291-2024 ---------------------------------------------- VP WebDNA Software Corporation 16192 Coastal Highway Lewes, DE 19958
Bob Atchison
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