Re: Help! WebMerchant store suddenly won't process orders...
This WebDNA talk-list message is from 2001
It keeps the original formatting.
numero = 37115
interpreted = N
texte = Randall,Thanks very much for your prompt reply. I put in some debug code to display the cart number just before finalizing the order.The added debug code is the first line in the following. The second line was already there.---------------------------------- Information on your order: cart: [cart]; db: [db] [purchase cart=[cart]] ----------------------------------Judging by what this code displays, the cart number is different each time.What do you think?Regards,Ralph==============================================>It seems somewhere in your code you are assigning a static number to >the cart. Look at the recent changes, and look for cart=. If you >find one that does not have cart=[cart] change it. > >>Hello. >> >>We have been successfully running a store for several years now. I >>was not the original programmer. Suddenly the store has developed a >>problem which I don't understand. >> >>After entering an order, the customer is brought (as usual) to a >>Thank you page. What's new is that at the bottom of that page, >>associated with the [purchase] tag, apparently, the following >>appears: >> >>Error: this shopping cart has already been submitted and is pending approval >> >>and then the order does not go through. >> >>The error log shows the following each time: >> >>07/11/2001 12:04:09 [command] [ipaddress] >> Error: the database '[db]' could not be found or opened >> >>07/11/2001 12:05:25 purchase 024.007.223.067 >> Error: this shopping cart has already been submitted and is >>pending approval >> >>Can anyone suggest what may be wrong or what I should do to >>diagnose this further? Any help or suggestions would be greatly >>appreciated as the store owner is getting (understandably) rather >>upset, and I am running up against personal lack of >>knowledge/understanding of WebMerchant. >> >>Thanks in advance, >> >>Ralph Dratman >> >>------------------------------------------------------------- This >>message is sent to you because you are subscribed to the mailing >>list . To unsubscribe, E-mail to: To switch to the DIGEST mode, >>E-mail to Web Archive of this list is at: >>http://search.smithmicro.com/ > > >-- > >------------------------------------------------------------- >This message is sent to you because you are subscribed to > the mailing list
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Randall,Thanks very much for your prompt reply. I put in some debug code to display the cart number just before finalizing the order.The added debug code is the first line in the following. The second line was already there.---------------------------------- Information on your order: cart: [cart]; db: [db] [purchase cart=[cart]] ----------------------------------Judging by what this code displays, the cart number is different each time.What do you think?Regards,Ralph==============================================>It seems somewhere in your code you are assigning a static number to >the cart. Look at the recent changes, and look for cart=. If you >find one that does not have cart=[cart] change it. > >>Hello. >> >>We have been successfully running a store for several years now. I >>was not the original programmer. Suddenly the store has developed a >>problem which I don't understand. >> >>After entering an order, the customer is brought (as usual) to a >>Thank you page. What's new is that at the bottom of that page, >>associated with the [purchase] tag, apparently, the following >>appears: >> >>Error: this shopping cart has already been submitted and is pending approval >> >>and then the order does not go through. >> >>The error log shows the following each time: >> >>07/11/2001 12:04:09 [command] [ipaddress] >> Error: the database '[db]' could not be found or opened >> >>07/11/2001 12:05:25 purchase 024.007.223.067 >> Error: this shopping cart has already been submitted and is >>pending approval >> >>Can anyone suggest what may be wrong or what I should do to >>diagnose this further? Any help or suggestions would be greatly >>appreciated as the store owner is getting (understandably) rather >>upset, and I am running up against personal lack of >>knowledge/understanding of WebMerchant. >> >>Thanks in advance, >> >>Ralph Dratman >> >>------------------------------------------------------------- This >>message is sent to you because you are subscribed to the mailing >>list . To unsubscribe, E-mail to: To switch to the DIGEST mode, >>E-mail to Web Archive of this list is at: >>http://search.smithmicro.com/ > > >-- > >------------------------------------------------------------- >This message is sent to you because you are subscribed to > the mailing list . >To unsubscribe, E-mail to: >To switch to the DIGEST mode, E-mail to > >Web Archive of this list is at: http://search.smithmicro.com/ ------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://search.smithmicro.com/
Ralph Dratman
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