Re: Smith Micro - no competition
This WebDNA talk-list message is from 2000
It keeps the original formatting.
numero = 26593
interpreted = N
texte = Brian,Thanks for the input and I hear you loud and clear...The information about WebCat - wow do I hear you loud and clear -- I have a person that works for me that their objective is to fix that -- that is their only real objective.On the 4.0 issue --- coming soon... I have to get buy in from everyone involved that we are truely going to get done what we I think we are going to get done...BTW -- MacWorld was staffed -- I was at the booth the entire time - other than food etc... Sorry that I missed your friend.> >I will find out what specifically I can talk about and let everyone > >know what I can... > >Thanks, Jay, we need to hear all that we can. > >Public companies pre-announce products all the time in order to help >developers plan and also to promote their upcoming product. It's >generally not a competitive threat if the release is imminent since a >competitor couldn't realistically develop rival features overnight, so it >makes one wonder if 4.0 is coming soon or far off. Plus, there are >features that other products currently have (such as MGI's apparently >better security, Lasso Studio for Dreamweaver or Tango Objects for >Dreamweaver) and I would expect that it would be in SM's best interest to >at least say that they're going to offer similar or better features in >WebCat since these competitor features may lead WebCat users to the >competition right now. > >I would think that SM could at least provide a list of bug-fixes and >address some of the items that are on this list time and time again like >WebCat security concerns, Ken Grome's multi-character string replacement >(yes, we all want it), and others. > >Also, SM should announce what they're doing, in concrete terms, about >improving customer support and responsiveness to bug fixes and feature >requests (e.g., we've hired 5 more support folks, 5 more developers, and >implemented such and such policies...). None of this would compromise >information that a competitor could use, but it would go along way to >shore up the waning confidence that many WebCat users and loyalists have >at this point. > >I hope that the SM decision-makers realize that there's at least as much >risk in not providing information as there is in providing information. >Information is king. Look at sites like blueworld.com or pervasive.com >and you'll be overwhelmed with information about their products, how they >compare with the competition, white papers, etc. The Smith Micro site, >even with the redesign, offers so little information about WebCatalog >compared to what it is capable of doing. There's no more information >than you'd find on a product page in an online store like outpost.com. >How are people supposed to learn about the power of WebCat? > >Incidentally, I had a friend who went to MacWorld this month and so I >asked her to stop by the Smith MIcro booth. She said she went there and >it was un-staffed. Quite a statement. > >I'm not trying to slam SM or WebCat since I like the product and want to >see it and Smith Micro storm the industry and be a huge success story. >However, I would think it should be quite clear from this talk list that >the WebCat loyalists are at a minimum feeling very neglected, at a >maximum feeling scared since they are developing business based on SM >products, and in any case evaluating other products. I would think it >would be in SM's best interest to keep this group happy. The people on >this list serve as the mouthpiece for Smith-Micro. The question is what >does Smith Micro want to come out of the bullhorn? > > >Brian Wachter >Stoneport Technologies, LLC >(207) 772-3826 > > >------------------------------------------------------------- >Brought to you by CommuniGate Pro - The Buzz Word Compliant Messaging Server. >To end your Mail problems go to
. > >This message is sent to you because you are subscribed to > the mailing list . >To unsubscribe, E-mail to: >To switch to the DIGEST mode, E-mail to >Jay Van Vark *********************************** Smith Micro, Internet Solutions Div | eCommerce (WebCatalog) 16855 West Bernardo Drive | Software & Site Development Suite 380 | http://www.smithmicro.com/isd San Diego, CA 92127 | ------------------------- 858.675.1106 | Formerly, Pacific Coast Software 858.675.0372 (fax) ***********************************NASDQ: SMSI ------------------------------------------------------------- Brought to you by CommuniGate Pro - The Buzz Word Compliant Messaging Server. To end your Mail problems go to .This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to
Associated Messages, from the most recent to the oldest:
Brian,Thanks for the input and I hear you loud and clear...The information about WebCat - wow do I hear you loud and clear -- I have a person that works for me that their objective is to fix that -- that is their only real objective.On the 4.0 issue --- coming soon... I have to get buy in from everyone involved that we are truely going to get done what we I think we are going to get done...BTW -- MacWorld was staffed -- I was at the booth the entire time - other than food etc... Sorry that I missed your friend.> >I will find out what specifically I can talk about and let everyone > >know what I can... > >Thanks, Jay, we need to hear all that we can. > >Public companies pre-announce products all the time in order to help >developers plan and also to promote their upcoming product. It's >generally not a competitive threat if the release is imminent since a >competitor couldn't realistically develop rival features overnight, so it >makes one wonder if 4.0 is coming soon or far off. Plus, there are >features that other products currently have (such as MGI's apparently >better security, Lasso Studio for Dreamweaver or Tango Objects for >Dreamweaver) and I would expect that it would be in SM's best interest to >at least say that they're going to offer similar or better features in >WebCat since these competitor features may lead WebCat users to the >competition right now. > >I would think that SM could at least provide a list of bug-fixes and >address some of the items that are on this list time and time again like >WebCat security concerns, Ken Grome's multi-character string replacement >(yes, we all want it), and others. > >Also, SM should announce what they're doing, in concrete terms, about >improving customer support and responsiveness to bug fixes and feature >requests (e.g., we've hired 5 more support folks, 5 more developers, and >implemented such and such policies...). None of this would compromise >information that a competitor could use, but it would go along way to >shore up the waning confidence that many WebCat users and loyalists have >at this point. > >I hope that the SM decision-makers realize that there's at least as much >risk in not providing information as there is in providing information. >Information is king. Look at sites like blueworld.com or pervasive.com >and you'll be overwhelmed with information about their products, how they >compare with the competition, white papers, etc. The Smith Micro site, >even with the redesign, offers so little information about WebCatalog >compared to what it is capable of doing. There's no more information >than you'd find on a product page in an online store like outpost.com. >How are people supposed to learn about the power of WebCat? > >Incidentally, I had a friend who went to MacWorld this month and so I >asked her to stop by the Smith MIcro booth. She said she went there and >it was un-staffed. Quite a statement. > >I'm not trying to slam SM or WebCat since I like the product and want to >see it and Smith Micro storm the industry and be a huge success story. >However, I would think it should be quite clear from this Talk List that >the WebCat loyalists are at a minimum feeling very neglected, at a >maximum feeling scared since they are developing business based on SM >products, and in any case evaluating other products. I would think it >would be in SM's best interest to keep this group happy. The people on >this list serve as the mouthpiece for Smith-Micro. The question is what >does Smith Micro want to come out of the bullhorn? > > >Brian Wachter >Stoneport Technologies, LLC >(207) 772-3826 > > >------------------------------------------------------------- >Brought to you by CommuniGate Pro - The Buzz Word Compliant Messaging Server. >To end your Mail problems go to . > >This message is sent to you because you are subscribed to > the mailing list . >To unsubscribe, E-mail to: >To switch to the DIGEST mode, E-mail to >Jay Van Vark *********************************** Smith Micro, Internet Solutions Div | eCommerce (WebCatalog) 16855 West Bernardo Drive | Software & Site Development Suite 380 | http://www.smithmicro.com/isd San Diego, CA 92127 | ------------------------- 858.675.1106 | Formerly, Pacific Coast Software 858.675.0372 (fax) ***********************************NASDQ: SMSI ------------------------------------------------------------- Brought to you by CommuniGate Pro - The Buzz Word Compliant Messaging Server. To end your Mail problems go to .This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to
Jay Van Vark
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